Contact Us

We would love to hear from you!

If you're interested in a one-of-a-kind custom piece for your space, would like to collaborate on something special or simply want to say hello, use the form or send us an email to hello@crossingthreads.co

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FACEBOOK | INSTAGRAM | @crossingthreads

 



Australia

Welcome! Crossing Threads is the collaborative work of Lauren and Kassandra Hernandez, Australian-born sisters of Filipino heritage based in Sydney.

TERMS & POLICIES

Care instructions

Australian made and hand woven by Crossing Threads™. The buyer understands the terms that come with handcrafted products. Please handle with care. Our bespoke weaves are unique and designed to be a wall hanging and decorative textile only. Avoid moisture and rough objects/surfaces that may snag the fibres. Using a soft feather-duster, lightly brush off any dust build-up.


SHIPPING AND DELIVERY

Receive free shipping on all domestic orders within Australia, excludes shipping on commissioned work. All orders will be shipped within 1-4 business days of purchase. A notification will be shared you with once order has been dispatched, along with tracking information. Delivery dates will vary depending on location. We pack each weave with the utmost care and protection, however we do not take responsibility for any potential damage to the weave/s and or loss of weave/s whilst in transit. Please inspect your delivery for any tampering or damage before accepting the package. Signature upon delivery is included. We always opt to include item value insurance when we dispatch each weave.


Refund Policy

We do not accept any refunds or exchanges, including refunds on deposit payments for commissioned work. All sales are final. Damage to the weaves due to misuse or lack of following care instructions will not be covered. Each weave is handmade and any irregularities or imperfections are traits of its unique aesthetic. If you do experience any problems with the piece we appreciate that you contact us first immediately so we can best resolve the issue as soon as possible.


 © ALL RIGHTS RESERVED. LAUREN AND KASSANDRA HERNANDEZ T/AS CROSSING THREADS

All work and content created by Lauren and Kassandra Hernandez of Crossing Threads™ is subject to copyright.
Any attempt or act of imitation, replication and reproduction of our designs, visual language and content may result in legal action.