TERMS & POLICIES
Australian made and hand woven by Crossing Threads®. The buyer understands the terms that come with handcrafted products. Please handle with care. Our bespoke weaves are unique and designed to be a wall hanging and decorative textile only. Avoid moisture and rough objects/surfaces that may snag the fibres. Using a soft feather-duster, lightly brush off any dust build-up.
SHIPPING AND DELIVERY
Receive free shipping on all domestic orders within Australia, excludes shipping on commissioned work. All orders will be shipped within 1-4 business days of purchase. A notification will be shared with you with once order has been dispatched, along with tracking information. Delivery dates will vary depending on location. We pack each weave with the utmost care and protection, however we do not take responsibility for any potential damage to the weave/s and or loss of weave/s whilst in transit. We strongly suggest the buyer to opt for including item value insurance due to the nature of our bespoke pieces. Please let us know if you would like us to arrange this for your order.
We do not accept any refunds or exchanges, including refunds on deposit payments for commissioned work. All sales are final. Damage to the weaves due to misuse or lack of following care instructions will not be covered. Each weave is handmade and any irregularities or imperfections are traits of its unique aesthetic. If you do experience any problems with the piece we appreciate that you contact us first immediately so we can best resolve the issue as soon as possible.
© ALL RIGHTS RESERVED. LAUREN AND KASSANDRA HERNANDEZ T/AS CROSSING THREADS®
All work and content created by Lauren and Kassandra Hernandez of Crossing Threads® is subject to copyright.
Any attempt or act of imitation, replication and reproduction of our designs, visual language and content may result in legal action.